Mobile app troubleshooting
(Android) I don’t receive notifications when the app is in the background
Note: requires mobile app version >= 1.1.40
A possible cause for this issue is Android battery optimization being turned on for the Notify17 app. If this is the case, the background functionality can be harshly limited by the system.
To turn off battery optimization for Notify17, you can click on the Battery optimization settings button, which you can find in the Settings tab.